Refund policy

Return & Refund Policy:

At SHAH-E-ARAB, customer satisfaction is important to us. Please review our return and refund policy carefully before making a purchase.

Return Period

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition that you received it
  • The item must be unworn and unused
  • All original tags must be attached
  • The item must be in its original packaging
  • You must provide the receipt or proof of purchase

Returns that do not meet these conditions may not be accepted.

How to Start a Return

To initiate a return, please contact us at:

📧 shahearabofficial@gmail.com

Once your return request is approved, we will provide:

  • A return shipping label
  • Instructions on how and where to send your package

📍 Return Address:
P-190-C Block, Ghalib City,
208 Chack Road, Faisalabad, Pakistan

Exchanges

The fastest way to receive a different item is to:

  1. Return the original item (after approval).
  2. Once accepted, place a new order separately.

European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To qualify:

  • The item must be unused and in original condition
  • Tags must be attached
  • Original packaging must be intact
  • Proof of purchase is required

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be issued to your original payment method
  • Refunds are processed within 10 business days

Please note that banks or credit card companies may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

📧 shahearabofficial@gmail.com

About SHAH-E-ARAB

Established in 2002, SHAH-E-ARAB embodies a legacy of exclusivity, quality craftsmanship, and customer trust. We are committed to providing premium products while ensuring a smooth and transparent shopping experience.

Please note:
Items sent back without first requesting a return will not be accepted.

For any return-related questions, you may contact us anytime at shahearabofficial@gmail.com.