Privacy policy

Privacy Policy

1. Introduction

Welcome to SHAH-E-ARAB (“we,” “our,” “us”).

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, or make a purchase.

By using our website, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a) Personal Information

When you register, place an order, or contact us, we may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number

b) Payment Information

We collect payment details necessary to process your transactions securely. Payment data may be processed through secure third-party payment providers.

c) Usage Data

We automatically collect certain information about how you interact with our website, including:

  • Pages visited
  • Time spent on pages
  • Device information
  • Browser type
  • IP address
  • Diagnostic and analytics data

d) Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve your browsing experience
  • Analyze website traffic
  • Remember preferences
  • Support marketing efforts

You may control cookie settings through your browser preferences.

3. How We Use Your Information

We use your information for the following purposes:

Order Processing

  • To process, confirm, and deliver your orders
  • To manage payments and transactions

Communication

  • To send order confirmations and updates
  • To respond to customer service inquiries
  • To provide important notices

Marketing (With Consent)

  • To send newsletters
  • To share promotional offers
  • To inform you about new products or services

You may unsubscribe from marketing communications at any time.

Website Improvement

  • To analyze usage trends
  • To improve website functionality and user experience
  • To develop new services and features

4. Sharing Your Information

We do not sell or trade your personal information.

We may share your information in the following situations:

Service Providers

We may share data with trusted third-party providers who assist us with:

  • Payment processing
  • Website hosting
  • Analytics
  • Order fulfillment
  • Marketing services

These providers are required to maintain confidentiality and protect your information.

Legal Requirements

We may disclose personal information if required by law or in response to valid legal requests from public authorities.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information.

However, please understand that no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

7. Your Rights

Depending on your location, you may have the following rights:

  • Access – Request a copy of the personal data we hold about you
  • Rectification – Request correction of inaccurate or incomplete information
  • Deletion – Request deletion of your personal data
  • Objection – Object to the processing of your data
  • Restriction – Request limitation of processing
  • Data Portability – Request transfer of your data
  • Withdrawal of Consent – Withdraw consent at any time where processing is based on consent

To exercise your rights, please contact us using the details below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

We encourage you to review this policy periodically.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact our customer support team:

📧 Email: Shahearabofficial@gmail.com
📍 Address: P-190-C Block, Ghalib City, 208 Chack Road, Faisalabad, Pakistan

📞 Phone: 0300-7931610

Thank you for trusting SHAH-E-ARAB with your personal information. Your privacy is important to us.